Singapore Airlines ranked world’s second best airline at Skytrax World Airline Awards

The airlines also won the World's Best Cabin Staff award.

Sherlyn Sim

Considers knowing how to use a rice cooker an achievement.

Published: 26 September 2022, 3:29 PM

Singapore Airlines has been ranked the world’s second best airline for the third time in a row at Skytrax’s 2022 World Airline Awards.

It also clinched a number of other awards including World’s Best Cabin Staff, World’s Best First Class and Best Airline in Asia.

Local budget airline Scoot was also crowned the World’s Best Long Haul Low-Cost Airline and came in second for World’s Best Low-Cost Airline. 

Skytrax, a United Kingdom-based airline and airport ranking site, launched the World Airline Awards in 1999. According to Skytrax, the awards is considered to be “the Oscars of the aviation industry”.

This year, Qatar Airways managed to maintain its position as the World’s Best Airline. This is the seventh time it has been named World’s Best Airline.

Singapore Airlines was previously named World’s Best Airline in 2018. This year, it won a total of nine awards, more than any other airline besides Qatar Airways, which also won nine awards.

Emirates Airlines is ranked third this year, with All Nippon Airways right behind in fourth place. Qantas Airways ranked fifth.

The winners were determined by the World Airline Survey, which ran from September 2021 to August 2022. The focus of the survey was for customers to make their own choices as to which airline they consider to be the best.

Respondents, mainly passengers, were allowed to nominate any airline and rank their satisfaction on a one to five scale for aspects of the travel experience. The categories covered both onboard and airport environments, including staff attitudes, pre-boarding procedures and cabin comfort.

Online survey entries were screened and duplicate, ineligible or suspicious entries were deleted. Over 13 million eligible survey entries were counted in the final results, with respondents from over 100 different nationalities. A total of 350 airlines were part of the rankings.

Singapore Airlines’ Senior Vice President Customer Experience Yeoh Phee Teik believes that the awards from Skytrax are a recognition of the airlines’ long-standing commitment to innovation. 

“We would like to thank our customers for their support, and we assure them that we never take it for granted,” he added.

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