RYDE to charge $4.30 for passengers who don’t turn up within four minutes

From Oct 20 onwards, Ryde will start charging a fee of $4.30 for passengers who fail to turn up for their ride within four minutes upon the driver’s arrival.

This is to compensate drivers for their time and effort to arrive and wait at the location.

For on-demand trips, the fee will be charged in the event where the passenger does not show up within four minutes, cancels the trip after four minutes of matching with a driver, or if the driver waits for more than four minutes.

All cancellations made within four minutes of the trip matching will not be chargeable. Passengers are encouraged to book a ride only when they are ready or near the waiting area to avoid unnecessary cancellations.

For advanced trips, the fee will be charged when the passenger does not show up for more than four minutes after the scheduled time, cancels 15 minutes before the scheduled time after the match has been made, or cancels four minutes and the trip has been matched less than 15 minutes before the scheduled time.

All cancellations made more than 15 minutes before the scheduled time are not chargeable. In the event where riders urgently need to cancel an advanced trip, they are encouraged to do so as soon as possible so that drivers can take on other trips instead.

The fee will be effective as of Oct 20 and will be progressively rolled out over the next three weeks.

The policy applies to all service types except RydeTaxi.