The airport was ranked top for the best airport staff.
Singapore Changi Airport has been dubbed the nation’s pride – often hailed for its efficiency, beautiful architecture and excellent staff.
While Changi Airport has claimed the World’s Best Airport title for eight years in a row, it has lost its crown to Qatar’s Hamad International Airport and Japan’s Haneda International Airport at Skytrax’s 2021 World Airport Awards.
Changi Airport came in third this year, after previously holding the top spot from 2013 to 2020.
However, it still managed to clinch the title of World’s Best Airport Staff.
It is also ranked second for cleanliness, behind Tokyo Haneda Airport, and fourth for airport security, behind South Korea’s Incheon Airport, Switzerland’s Zurich Airport and Japan’s Kansai International Airport.
In addition, Changi Airport has also received the COVID-19 Airport Excellence Awards, a recognition given to airports for demonstrating excellence in providing the highest standards of health, hygiene and safety during the global pandemic.
Each year, Skytrax evaluates customer satisfaction on a variety of topics to establish the annual airport rankings. These include terminal comfort and design, public transport option and prices, quality of information on flight screens, waiting times at security and immigration, Wi-Fi service and more.
The survey was conducted from August of last year until July of this year. Most travellers voted for their favourite pre-pandemic travel experiences, while others voted after their COVID-19 airport experiences in the past year.
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