McDonald’s website faces issues on first day of BTS Meal, but many were still able to get it

If you are a BTS fan, you would likely have camped for the highly awaited McDonald’s x BTS Meal that was launched at 11am on Monday (Jun 21). 

The one-of-a-kind menu was finally released, after it was delayed due to Singapore’s Phase 2 (Heightened Alert).

While I started camping on the McDelivery website as early as 10.45am and was placed in a virtual queue system. I was only redirected to sign in at 11.10am – perhaps an indication of the amount of people ahead of me in the virtual queue.

I thought I was in luck, but it quickly turned out not to be the case. I started to face difficulties getting through and my sister had to turn to Grabfood instead. While three McDonald’s outlets listed as “closed temporarily” on the app – which was unusual in any case – she managed the meal from the outlet at Choa Chu Kang Street 62. 

While the meal cost $8.90 as advertised, we also had to pay an additional $6.10 – or about 70 per cent of the price of the BTS meal – for delivery, due to the surge in orders.

I didn’t have to wait that long thankfully, as the BTS meal arrived in 20 minutes.

While the McNuggets and coke came in the special purple BTS packaging, the fries were in the usual classic red box. The meal didn’t come in the BTS-branded brown bag either. 

Suffice to say, I wasn’t the only one who faced an issue with McDonald’s website this morning. McDonald’s social media pages were flooded with comments on how users were not able to order or check out their meals on the website.

A look at McDonald’s social media showed that I was not the only one facing ordering issues on the website. However, there were plenty of lucky fans who managed to purchase the meal.  

It appeared that for those who wanted to order their usual McDonald’s meals, they were also placed into the virtual queue. A Facebook user by the name of Gerald Tan commented: “Why am I in this queue? I just want my 6 pcs nuggets meal upsize. Not this so called ‘special’ meal.”

At the very least, McDonald’s Singapore was not forced to close down their outlets because of the huge demand, like in Indonesia.